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My enquiry is about:

Important exam information

If you are contacting us with a request to change an exam date or time, please note that we cannot respond to these via email but if you contact ABRSM's office during office hours we will be happy to try to help.

How do I book an exam online?
Via our online exam entry system. New users need to have registered as applicants by 16.00 on the day before the closing date in order to make entries for the next exam period.

Why have I not received my applicant number for the online exam entry system?
Please note that it may take up to 48 hours for us to process your registration request. 


Syllabus FAQ

Do I have to play repeats in the exam?
Da capo (DC) and dal segno (DS) indications should be followed but other repeats should not be played, unless stipulated in the syllabus. However, very short repeats may be played at the discretion of the teacher or candidate.

I have a copy of a piece in the syllabus, but it’s a different edition from the one listed. Can I use my copy for the exam?
You can use any edition of the music unless the syllabus specifies a particular arrangement or transcription. Always check the syllabus.

The syllabus I’ve been working on has changed. Can I use pieces from last year’s syllabus in my exam this year?
In the UK and Ireland you can play the pieces set for the previous year until the end of May. You cannot mix pieces from the old and new syllabuses during the overlap period. The overlap applies to pieces only: any changes to scales, sight-reading or aural tests come into effect on 1 January of the year the new syllabus begins.

Can I use a photocopy of the music in my exam?
You should not make or use photocopies unless you have written permission from the publisher. You are allowed to photocopy individual pages in order to avoid a tricky page turn, but only if the publisher of the piece is signed up to the Music Publishers’ Association (MPA) Code of Fair Practice. The Code of Fair Practice is available at and participating publishers are listed in Appendix C.

Other queries
Please ensure that you read the exam information and regulations, the syllabus for your exam or assessment, our guide to music exams and our full Syllabus FAQ page as your query may be answered in these resources. 


Purchase FAQ

Who do I contact with an app query?
Contact with Aural Trainer enquiries, with Speedshifter enquiries, with Melody Writer enquiries and with Piano Practice Partner enquiries.

Who do I contact with a publication purchase problem?
Contact or telephone us on +44 (0)161 946 9335.

Who do I contact with an audio download purchase problem?
Contact with general support enquiries, with payment enquiries or telephone us on +44 (0)845 862 1509.


General enquiries

If your enquiry does not relate to any of the areas covered here, please call our main office number (+44 (0)20 7636 5400) or fill in the form below.

Press enquiries

If you are a member of the press, please contact Tríona Doherty at

Libretto enquiries

If your query relates to Libretto, please contact Lucy North at



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